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We are confident that you will be happy with your purchase from us because each piece is inspected for quality manually. However, we understand that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction with our products and services is our top priority.
If for any reason you are not content with your purchase, please contact us immediately.
We will provide instructions on where to return your item(s). You must return the product(s) within 7 days of receipt for a refund. You must send your returned package via courier, at your own expense, and provide us with a tracking number in order for a refund to be issued.
Refunds are made in the same form as the initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the returned goods. During the 6-month warranty period, we will repair any problem we can that you might have with the product.
Kindly include the below information when contacting us. This will speed up the processing of your return.
Information To Provide:
Your full name, the date the order was placed, and the date when the order was received
A list of the replica product(s) to be fixed or refunded
The reason for the return of the products
Delivery is guaranteed! If your shipment is lost or seized, we will reship once at our expense.
Your purchases will be sent directly by courier from China to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number, you can track the progress of your purchase.
Please allow 7-15 days for the delivery of your order.
Please make sure you enter the correct shipping address and contact number.
We are not responsible for reshipment if you provided us with an incorrect address.
We are not responsible for any import tax charged to your package.
Shipping time is approx 7-15 days
We have the right to select our customers
We promise to comply with the following conditions, from the date of product sale (based on the actual date of receipt) can be returned within 7 days. Customers can submit a return application online or contact the Copycatfrance customer service center for return and exchange(Customer service contact: CopyCatBag@gmail.com).
Special reminder: We are not responsible for the parcel being detained by customs. We won’t refund until we receive the goods.
The following conditions are accepted for return:
1. Functional failures or commodity quality issues as defined by national laws;
2. The reason for the mini pick of the flow loss, missing parts, or description of the goods does not match the website;
3. In the case of no problem with the goods, the return is caused by the customer’s personal reasons, the goods are not used and the secondary sales are not affected.
The following conditions will not be refunded:
1. Any item not sold by Copycatfrance (the serial number does not match);
2. Over-insurance goods (more than three guarantees);
3. Unauthorized repair, misuse, collision, negligence, abuse, liquid injection, accident, alteration, improper quality of the product caused by improper installation, or tearing, alteration of the label, machine serial number, anti-counterfeiting mark;
4. The outer packaging, accessories, gifts (vouchers) of the goods (required to be returned together with the main goods), the instructions are incomplete, and the (vouchers) invoices are missing or altered;
As our customer, we believe you should feel good about your purchase. We provide you with detailed descriptions and pictures so you can make an informed decision along with friendly Customer Support around the clock. our site with confidence knowing our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.
Return Policy
1. You can return items within 7 days of purchase
They need to be returned with their original packaging. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
2. All ordered items are the right items you pick here
We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
3. We do not cover the shipping cost of returns or exchanges